The Willows Hotel, Chicago ➤ Reviews, Rooms & Prices 2025

Book on our site

Up to 10% cheaper

than Booking.com

Key details

About the Hotel

555 West Surf Street, Chicago, Illinois, United States, 60657

View all

Select your room type

The hotel offers a variety of rooms including double rooms, family rooms, and suites with breakfast, free cancelations, and special deals

Small Queen

Max:

2 persons

13 m²

Bed options:

1 King-size bed

Shower

Heating

room details

Check Prices

Executive King Room

Max:

2 persons

27 m²

Bed options:

1 King-size bed

Shower

Heating

room details

Check Prices

Deluxe Queen Room Two Queen Beds

Max:

4 persons

26 m²

Bed options:

2 King Size Beds

Shower

Heating

room details

Check Prices

Show all roomsLess

Price and Room Availability Calendar

Check availability and prices for your dates now!

Getting around

A list of all available modes of transport

City Centre

Chicago 6.5 km

Airports

Chicago O'Hare International (ORD) 25.0 km

Midway International (MDW) 25.7 km

Train

Millennium Station 5.8 km

Ogilvie Transportation Center 5.8 km

Underground

Diversey800 m

Wellington900 m

Bus

Bus stop100 m

Facilities

The hotel offers amenities for your comfortable stay and unforgettable experiences

Really good Front Desk

“The front desk staff were true gentlemen, providing really good service and being very attentive to our needs.” view full review

Cozy Comforts

“My room included a comfortable mattress, luxurious bathrobe, and even a bathtub for a relaxing soak.” view full review

Lovely Touches

“The bathroom was stocked with refillable soaps and plenty of towels, providing a very nice experience.” view full review

Inviting Ambiance

“The cozy lobby, complemented by classical music, created a warm and inviting atmosphere for relaxation.” view full review

General

No smoking on site
Parking
Safe deposit box
24-hour reception
No pets allowed
Luggage storage
Lift
Smoke detectors

Sports & Fitness

Golf course

Services

Housekeeping
Welcome drink

Dining

Snack bar

Business

Fax/Photocopying

Room features

Free Wi-Fi in rooms
Air conditioning
Heating
Mini-bar
Ironing facilities

Bathroom

Free toiletries

Media

Flat-screen TV
AM/FM alarm clock

Room decor

Carpeted floor

Location

555 West Surf Street, Chicago, Illinois, United States, 60657

Map view

555 West Surf Street, Chicago, Illinois, United States, 60657

City landmarks

Zoo

Lincoln Park Zoo

1.4 km

Stadium

Wrigley Field

2.2 km

Museum

Peggy Notebaert Nature Museum

1.3 km

Garden

Lincoln Park Conservatory

1.6 km

Gallery

Wrightwood 659

610 m

btwn Halsted St & Broadway

Boystown

1.1 km

642 W Deming Pl

Saint Clement Roman Catholic Church

690 m

Church

National Shrine of St. Frances Xavier Cabrini

700 m

2391 N Stockton Dr

Alfred Caldwell Lily Pool

1.4 km

Gallery

DePaul Art Museum

1.2 km

875 N Michigan Ave Within Chicago 360

360 Chicago Observation Deck

4.3 km

2200 N Stockton Dr

Lincoln Monument

1.5 km

Harbour

Belmont Harbor

840 m

Museum

Chicago History Museum

2.7 km

Harbour

Navy Pier

5.6 km

Lincoln Park

South Pond

1.7 km

2045 N Lincoln Park W

Alexander Hamilton Monument

640 m

2801-2845 N Lake Shore Dr

Calisthenics Park

640 m

Belmont to Hawthorne

Lakeview East Festival of the Arts

660 m

Parking area

Diversey Driving Range Parking Lot

700 m

Church

Our Lady of Mount Carmel Church

730 m

1050 W Waveland Ave

Wrigley View Rooftop

2.0 km

Park

Oz Park

2.3 km

3627 N Sheffield Ave

Skybox on Sheffield

1.8 km

3633 N Sheffield Ave

Lakeview Baseball Club

1.8 km

Bordered by Halsted St On The East

Wrigley Rooftops

1.8 km

University

DePaul University Welcome Center

1.3 km

3458 North Halsted Street

Hydrate

1.3 km

Nearby

Store

Trader Joe's

490 m

2800 N Pine Grove Ave

The Brewster Building

310 m

Restaurants

Yango's Grill

90 m

2845 N Broadway St

Yummy Yummy Asian Cuisine

170 m

2901 N Broadway St

Chipotle Mexican Grill

200 m

610 W Diversey Pkwy

Crisp

290 m

2940 N Broadway St

Nancy's Original Stuffed Pizza

230 m

2930 N Broadway St

Wow Bao

270 m

2806 N Clark St - Lakeview

Burger King

240 m

748 West Diversey Parkway

The Crepe Shop

240 m

2928 N Broadway St

Bobtail Ice Cream

290 m

2951 N Broadway St

The Chipmunks

370 m

438 W Diversey Pkwy

Reviews and Ratings

Feedback from previous guests about their experience.

72%

liked the hotel and would stay again

comfortable rooms

friendly staff

overheating rooms

average dining

7.2/10

Very good

Rooms

7.0

Location

8.5

Service

8.0

Dining

5.5

4/5 based on 1117 reviews

#92 of 200 hotels in Chicago based on Tripadvisor

Anne

United States, April 2024

7.8/10

My stay at the hotel was a mix of comfort and inconvenience. The rooms were cozy and sweet, but the old style radiator heaters made it suffocatingly hot at times. The view overlooking the alley with apartment windows across was not ideal, yet the overall comfort level was satisfactory.

Rooms

7.0

The rooms are very comfortable and sweet, but the old style radiator heaters required manual adjustments to avoid overheating.

Service

8.0

The service was nice and accommodating, with the staff being very pleasant. They even changed our room for Days 2 & 3 at no extra cost after a disappointing experience on Day 1.

Location

9.0

The location is amazing, tucked away on a quiet street off Clark, yet close to a variety of restaurants, cafes, and shops.

Dining

7.0

The dining experience was decent, with a relaxing setting in the lobby area. The choices were good, but could have been more substantial with a wider variety of items.

Facilities

The facilities were adequate for a comfortable stay, though nothing particularly exceptional was noted.

comfortable rooms

overheating rooms

Harry

United Kingdom, March 2024

7.4/10

The hotel's location is super safe, ideal for those late-night walks, just a few blocks off Lakeshore Drive, close to everything we wanted to see and do. The rooms were a mix - spacious for some, extremely small for others. The service was excellent, very accessible, courteous, and knowledgeable, with great housekeeping and a lovely welcome drink. Dining options ranged from hearty and plentiful to awfully poor. The facilities were okay, with a cozy lobby and good WiFi.

Rooms

7.0

Service

9.0

The service was excellent - very accessible, courteous, and knowledgeable. The housekeeping was top-notch, and the welcome drink was a lovely touch.

Location

9.0

The hotel is located in the Boystown neighborhood in North Chicago on Surf Street, great for quick access to the Briar Street Theater, numerous restaurants, coffee shops, small grocery stores, and decades-old local charm.

Dining

5.0

The dining options varied from hearty and plentiful to disappointing with some being awfully poor.

Facilities

7.0

The facilities were decent, with a comfortable lobby area, excellent WiFi, and friendly staff.

Jerry

United States, July 2023

7.2/10

Wow, what a mixed bag! The hotel rooms were a bit of a letdown, old-school vibes, and those manual heaters were a hassle. Yet, surprisingly clean, spacious, and comfy. The service was top-notch, super friendly and efficient, making up for the room quirks. The location is a gem, surrounded by dining options, but that dirty alley was a downside. The dining experience could use some serious upgrade. Overall, a decent stay.

Rooms

7.0

The room was clean, spacious, and comfortable, despite the dated 1950s decor and manual heaters.

Service

9.0

The staff was incredibly friendly and efficient, making sure everything was sorted out promptly.

Location

8.0

The hotel is ideally situated near Wrigley and the lake with fantastic dining options, but that dirty alley was not appealing.

Dining

5.0

The dining experience, particularly breakfast, left much to be desired with a limited variety of items.

Facilities

7.0

The facilities were adequate, but nothing exceptional to note.

Bryan

United States, June 2023

6.6/10

My stay at the hotel was a mix of positives and negatives. The room I was shown was cozy with a very comfortable bed, but it was smaller than expected and lacked a desk chair. Despite the promise from the front desk lady, there was an issue with the room temperature being too cold.

Rooms

7.0

The room I stayed in was cozy and the bed was very comfortable, but it was smaller than usual and lacked a desk chair.

Service

6.0

The service at the hotel was a bit of a mixed experience. While the staff cleaned our room promptly and was great about arranging a taxi for me, there was a less than welcoming attitude when I raised concerns about the room comfort.

Location

8.0

The location of the hotel is excellent for those looking to explore the beautiful Northern suburbs. It was convenient for running errands up and down Lake Shore Dr and close to the Lakeview area of Chicago.

Dining

5.0

The dining options at the hotel were not impressive. The continental breakfast was basic and lacked variety, which was disappointing given the hotel's desired image.

Facilities

7.0

The facilities at the hotel were satisfactory, although nothing exceptional stood out during my stay.